Food supplement. Not a medicine. Sold by Chargeshoulder Limited, London, United Kingdom.

Privacy Policy

Last updated: 2026-07-08

1. Introduction

Chargeshoulder Limited ("we", "us", "our") operates the Lumura Nutrients website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information you provide directly:

  • Name and contact details (phone, email address)
  • Billing and delivery address
  • Payment information (processed by courier at delivery)
  • Order history and product preferences
  • Communications you send us (emails, messages, customer service inquiries)

2.2 Information collected automatically:

  • IP address and device identifier
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To fulfill your order and provide customer service
  • Legal obligation: To comply with UK and EU law
  • Consent: For marketing and analytics (you can withdraw at any time)
  • Legitimate interest: To improve our services and prevent fraud

4. How We Use Your Information

We use collected information for:

  • Processing and fulfilling your orders
  • Confirming orders by phone and email
  • Providing customer support and responding to inquiries
  • Sending transactional communications (order confirmation, delivery updates)
  • Marketing and promotional communications (with your consent)
  • Analytics and performance monitoring
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers: Delivery partners, payment processors
  • Legal obligations: Government agencies if required by law
  • Business transfers: In case of merger, acquisition, or sale of assets

All third parties are contractually obligated to keep your data confidential and use it only for agreed purposes.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill our contractual obligations
  • Comply with legal and regulatory requirements (typically 6 years for tax/accounting)
  • Resolve disputes

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a structured format
  • Object: Opt out of marketing and certain processing
  • Withdraw consent: For consent-based processing

To exercise these rights, contact us at info@chargeshoulder.world.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for full details.

9. Data Security

We implement technical, administrative, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission is completely secure.

10. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

11. International Transfers

Your data is stored and processed in the United Kingdom. If we transfer data internationally, we implement appropriate safeguards under UK GDPR and relevant data protection laws.

12. Data Protection Officer & Supervisory Authority

Supervisory Authority: Information Commissioner's Office (ICO)
If you believe we have violated your privacy rights, you have the right to lodge a complaint with the ICO at ico.org.uk or call 0303 123 1113.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the revised Privacy Policy.

14. Contact Us

Chargeshoulder Limited
2 Grange Road, London SE1 3AA, United Kingdom
Email: info@chargeshoulder.world
Phone: +44 20 7946 0958
Hours: Monday-Friday, 9:00-17:00 GMT